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Chefs Studio Journal

Menu Descriptions That Sell Without the Waffle

On behalf of Ian McAndrew
Menu Engineering: What Your Dishes Are Actually Telling You

TL;DR A good menu description tells a guest what is coming, adds one detail worth knowing and stops before the adjectives pile up. Give that care to the dishes you can serve consistently and want more people to order.

How do you write menu descriptions that sell without the waffle? Name the dish plainly, add the ingredient, technique or side that helps someone choose, and keep the detail honest. Use the same care on the dishes that earn a sound contribution and work at the pass.

Write for a guest making a choice

Put yourself at a table with a few minutes to choose a main. You want to know what the dish is, what comes with it and whether it will suit the sort of meal you have in mind. A description can answer those questions quickly. A line of adjectives leaves the guest to guess whether the dish is light, rich, spicy or big enough to count as supper.

Start with the words you would use if someone asked what had just gone out. A pub might write Chicken and leek pie, shortcrust pastry, buttered greens. That gives the main ingredients, explains the pastry and says what comes beside it. If the pie is served in a dish with a pastry lid, use wording that makes the serving clear. The cook at the pass and the guest holding the menu should recognise the same meal.

Put the ingredient people are ordering first

Name the cut or main ingredient early where it helps. Then add a word about the preparation or flavour and the accompaniment if it matters. For instance, Roast pork belly, cider-braised cabbage, mustard mash lets a guest picture a rich plate with a sharper side. A more elaborate title might make sense for a tasting menu with time to explain each course. On a short lunch menu, make it easy for the guest to get to the important part.

Read your descriptions alongside one another. If the first dish gets two detailed lines and the rest get a string of ingredient names, ask whether you meant to give it that much attention. If your house style lists the main item, method and side in that order, make an exception only when the dish needs it. Keep prices easy to connect with each item using the principles in how guests read menu prices.

Give provenance and technique a job

Name the place when it tells the guest something

A named farm, boat or producer can be useful if you can stand behind it and it explains something about the dish. Tell front of house why you chose that ingredient and how it affects the food. A short line on the menu can lead to a real answer at the table. The piece on turning a supplier relationship into an honest story gives you a way to decide which details are worth including.

Use a name only for the supply you can verify and maintain. If you buy from several boats or growers, agree what staff should say when the source changes. Keep a replaceable line on the specials board where specifics change often. Make sure the person updating the menu hears about substitutions. The main ingredient should always be clear even when the supplier line has to come off at short notice.

Use technique to set the right expectation

Write chargrilled if the char is part of what the guest will taste. Use slow-braised if that tells them to expect a yielding cut and a rich sauce. Think twice about a specialist term when a plain description will carry more meaning. If you use the term, give guests enough context to understand it without a glossary. The label should make sense alongside what they will see, whether in a picture or at the table. For that, see how to take menu photos that match the plate.

Cut words such as delicious, beautiful and mouth-watering first. They ask the reader to take your word for it. Replace them with a detail the kitchen can deliver, such as crisp skin, a smoked pepper dressing or a sharp apple relish. If the new line still reads like a speech, remove the detail that matters least to the choice.

Give the dishes that earn their place a fair chance

Use your sales and portion costs to identify a dish that contributes well and could sell more. Check which section makes it, what another order takes and whether the ingredients will be there through the weekend. The menu engineering guide to what your dishes earn and sell helps with that choice. A profitable dish that backs up the only pan section might need a prep change before it needs better copy.

Look at the description for the dish you have picked. Can a guest tell what the serving looks like? Can they compare it with the dishes beside it? Add the missing detail and check that front of house has tasted it. The guide to the difference between a good dish and a workable menu can help you decide whether the line and the actual production plan agree.

Check the wording in service

Change a couple of descriptions at a time. Record what changed, how many of those dishes you sold and when they were unavailable. Ask servers what guests still wanted to know. If the same question keeps coming up, the wording may have left out something useful. If guests order more of a dish after the change, check what happened to contribution and whether the section kept up.

Read the finished menu against the version the kitchen is working from. Check accompaniments, prices and names before printing or updating the website. Keep allergen information in the venue’s proper system and brief staff on how to use it. A short description can help someone choose what to ask about. It is one part of the information the team needs to serve the dish safely.

Frequently Asked Questions

How long should a menu description be?

Aim for one short line where that gives enough detail. Use a second line if it explains something that will affect the choice, such as a serving for two or an accompaniment guests might otherwise assume comes separately.

Should I name every supplier?

Name a supplier when the claim is current, specific and worth knowing. Make sure someone can update it when the supply changes and that the floor knows what to say about it.

Which dishes should I rewrite first?

Start with a dish you can serve reliably that contributes well and sells less often than you think it could. Check the description and the way the team explains it, then watch what changes in a comparable run of services.

More in this series

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Written by

Shaun Smith-Roberts

Chef, publisher and digital strategist, bringing professional kitchen experience together with food media, editorial development and practical digital thinking.

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